General Terms & Conditions 

 

These terms and conditions apply to every order placed with Planet Appliance LTD. We are dedicated to customer satisfaction and ensuring you are happy with your purchase. The following terms and conditions apply to your order and are set out in what we hope, is a straight-forward and customer friendly way. 

 

Our Agreement With You  

When you place and order with us, you are offering to buy the product(s) and you will receive an order acknowledgment. However, your order will only be accepted by us once your product(s) have been delivered to you. Until then we can decline to supply the goods – we will try to ensure that this never happens but we do, however, reserve the right not to fulfil your order for any reason if, for example, we have made an error on the price or similar or we simply can't get hold of the model you need. In such circumstances we will refund the price you have paid to us. We reserve the right not to accept an order for any reason and we won’t be liable to you or anyone else in these circumstances. 

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Availability, Website Information & Pricing

All stock quantities are displayed on our website. We sell hundreds of appliances each week and although we work very hard to ensure all stock quantities are correct, occasionally we get it wrong. If we do get this wrong, we will inform you as soon as we know and will either offer you the closet available product to the one you purchased or if we cannot find a suitable alternative, we will issue you a refund.  

We aim to provide accurate product information & dimensions for each item listed on our website. All dimensions listed do not include protruding features such as dials, handles etc, the listed dimensions represent the casing of the product only. Although we try to be as accurate as possible,  all dimensions & product weights are approximate only. All product descriptions and specifications are obtained from manufacturers product information and therefore may change without notice.  

All prices displayed on our website include VAT and do not include delivery charges or any other add on services such as Installation, extended warranty packages etc. Occasionally we offer promotions, sale prices & clearance deals, these are subject to availability and can be withdrawn at Planet Appliance’s discretion. From time to time we also offer discount codes, these codes are available for a limited time, are subject to availability and can also be withdrawn at anytime.  

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Payment Options 

Planet Appliance accepts more or less any type of credit/debit card both online and in-store  and we do all we can to ensure all of your information is processed safely and securely. We also accept cash payments, this option is only available if shopping in-store, we do not accept cash payments upon delivery. Klarna & Laybuy is also available at checkout. Klarna’s pay in 3 instalments and pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status T&C’s apply. 

klarna.com/uk/terms-and-conditions. 

 

Delivery Information 

We offer a 2 man, room of choice delivery service within a 20 mile radius of our Wolverhampton depot, WV10 9DS, this service carries a small charge. Once an order is placed, you will receive a call from a member of our sales team to arrange delivery of your product, we aim to deliver all products within 48 hours of the order being placed or you can choose a delivery day/time that suits you. All deliveries are carried out between 10.30am – 6.30pm and you will be given a 2 hour time slot between these hours. For orders placed outside of store opening times, you will receive a call the next day when the store opens. 

If you are outside of our delivery radius you can still ask us to help, certain products are eligible for delivery outside our radius, this service is subject to availability and at Planet Appliance’s discretion. You are welcome to collect any product from our depot or arrange your own courier, our friendly team members will be happy to assist with loading.  

The products we deliver are often big and heavy items, so there will be certain occasions when we may be unable to get it into your property. Lots of steps, narrow corridors, radiators and restricted parking are all things that may hinder our ability to deliver, it is your responsibility to ensure access to your property. In situations where we cannot gain access, we may be able to offer delivery to the nearest point possible e.g. your garage, so you can make arrangements to get the product in. If we believe successful re-delivery is viable when you have taken the necessary measures, we will attempt another delivery, however, we reserve the right to charge for re-delivery in these circumstances. We also reserve the right not to re-attempt delivery, in which case we will always refund you the price of your product but will not refund the initial delivery charge. Planet Appliance will not accept any liability for any internal property damage, for example, if you have had new flooring or are concerned about existing flooring such as laminate flooring that may get scratched or Lino that may tear, it is your responsibility to inform our delivery team, who will then place the item in the nearest room or provide door step delivery, to avoid causing any damage.  

 

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Installation & Removal

We offer an installation service on all appliances with the exception of gas appliances. Our gas appliances are all tested by an independent, qualified gas safe engineer, but you will need to source your own gas safe engineer for installation. Our installation service carries a small charge and can be added to cart from the product page.  

 

When delivering your product, we will remove and recycle your old appliance free of charge, with the exception of refrigeration. If we are installing your product, we will uninstall and remove the existing one. If you have not chosen our installation service, our delivery team will only remove the existing appliance if is has already been disconnected.  

 

We will not be able to install / connect your appliance if any of the following apply: 

 

• Any electrical/plumbing supplies needed are unsuitable. 

• Any water supply needed cannot be isolated or is unsuitable  

• Any drainage or waste facilities are unusable / unsuitable  

• Alterations to existing plumbing or electrical sources are required.  

• Alterations to any kitchen / cupboard units is required.  

 

 

Cancellations, Refunds & Returns  

 

Deposits  

 

If you have reserved an item, you will be asked to pay a £30 non refundable deposit. We only hold reserved items for 2 weeks, unless agreed otherwise at time of purchase. After this time, if the item has not been collected or home delivery arranged, the item will be placed back on sale and the deposit will be lost.  

 

Faulty Items  

 

If you are reading this section, we’re sorry. We work hard to sell quality electricals, but sometimes things do go wrong. Here’s how we’ll fix it… 

 

It’s important to us to offer products that are fit for purpose, but for your added assurance, it’s also our legal responsibility. The Consumer Rights Act 2015 states that, as a customer, you have a legal right to either a refund, repair or replacement for products that are faulty. The solutions below are based on the timelines outlined in the Consumer Rights Act 2015 for products purchased from the 1st October 2015 onwards.  

 

1. If a fault is confirmed within 30 days of purchase, just let us know and you will be able to return it for a full refund or have it repaired or a replacement. 

 

1. If a fault is confirmed after 30 days of purchase, just let us know (within your warranty period) and you can choose if you would like us to repair it or replace it for you.  

 

Sometimes issues that appear to faults could be problems that arise during installation or set up. If that’s the case, we’ll do our best to get this fixed for you over the phone.  

 

Please note our warranties only cover domestic use, so items for use in commercial properties might not be covered.  

 

For more advice about your legal rights, you can get in touch with your local Citizens Advice Bureau or Trading Standards Office. Nothing in these terms will affect your legal rights. 

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Warranty Terms & Conditions

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At Planet Appliance all of our products come with a parts & labour warranty, the length of this warranty depends on the product purchased and any extended warranty packages that may have been purchased. Take a look at our warranty conditions detailed below to learn more.

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1. We offer a parts and labour warranty with all of our appliances. This warranty is covered by ourselves and all repairs are carried out in our own workshop, we do not repair appliances in customers properties. If you had your item delivered initially, your item will be collected by our delivery team, repaired in our workshop and returned the address it was collected from. If you collected the item from our store, you will be responsible for returning it for repair. We aim to carry out all repairs within 48 hours, however, if we have to order a certain part, this may take longer depending on supplier delivery dates.  

 

2. If you experience a fault within the first 30 days, we will offer you a refund, repair or replacement. If you experience a fault after 30 days of purchase, we will offer you a repair or replacement. All replacements will be issued on a like for like basis or to the nearest available specifications. All returned items will be fully inspected for any signs of misuse, removed parts etc. Any items that are identified as misuse or have signs of tampering, will be returned to the customer in its current state and will not be refunded, repaired or exchanged.  

 

3. If your appliance develops a fault, contact the store and a member of our team will ask you a few questions about your appliance. We sometimes ask for pictures or videos to get a better idea and rule out setting and installation errors. If we cannot diagnose via the telephone, we will send a driver to collect the item if you paid for delivery or for you to return the item if you collected it from our store. We will then carry out a diagnostic check, if a fault is found, we will repair the item free of charge under warranty or if the item cannot be repaired, we will issue a replacement.  

 

4. All warranties are for domestic purposes only, we will not cover domestic appliances that are being used for commercial use. If the appliance is being used on a commercial basis, the warranty will become void unless the item is designed for commercial use and was sold on this basis.  

 

5. If the returned item is found to have no faults, you will be charged a flat rate fee of £25. This will include faulty plug sockets, wrong settings applied, blockages, incorrect installation, legs not adjusted correctly, incorrect use of the appliance, etc.  

 

6. The warranty covers mechanical faults, we will not cover any fault or damage caused by the customer. The warranty covers all mechanical parts but does not cover broken dials, smashed glass, broken soap drawers or water bottles etc. If you do accidentally damage any parts on your product, contact the store and we will see if we have a spare part available at a discounted cost. 

 

7. In all cases Planet Appliance reserves the right to fully inspect the product and verify a fault before any refund or replacement is issued. We do not cover faults caused by accident, neglect or misuse.